Serene Europe Tour

1. Contract

1.1 When making a booking you will be accepting our terms & conditions, general information and pay a fixed amount on behalf of you and all members of your group to secure your services. You must be over the age of eighteen years old to make a booking with Star Tours. Any bookings made within 28 days of departure must be accompanied by 100 percent of the total tour cost to confirm tour services. If Star Tours accepts your booking you will be sent a confirmation or an invoice within seven days of receipt of your booking and a contract will be made between you and us as soon as a confirmation or invoice has been provided.

1.2 If booking online, it is your responsibility to ensure that all entered details are correct. If you realize that a mistake has been made after your booking has been confirmed you must inform us within 12 hours after the receipt of your confirmation. If you fail to do so and subsequently wish to make amendments, the fees mentioned in clauses 4 & 5 of these terms will apply.

1.3 If you book through a travel agent, the travel agent will hold your deposit and any other payments until Star Tours sends a confirmation of booking or invoice.

1.4 A binding contract between us comes into existence when Star Tours confirms your booking verbally i.e. over the telephone or in person or in all other cases issue and dispatch our confirmation invoice. The terms and condition of this form will be governed by English law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

2. What You Pay & When

2.1 When your tour is confirmed, the remaining balance must be paid within the time frames laid out below (including any surcharges referred to in clause 3) to the office at which you made your booking. Deposits per person and balance due dates are as follows.

2.2 If you make a booking after the date on which the balance of the holiday is due, you must pay the full holiday cost at the time of booking.

2.3 When booking online, it is important that you understand that payment at the time of booking does not mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of the booking. If due to lack of availability we are unable to confirm your services after you make a payment through the online booking portal, we will refund you any monies paid to us. Any refund owed may take up to two weeks to reflect in your account. We cannot take responsibility for any interest, surcharges or fees which you may incur as a result of a delay in money transfer.

2.4 Price per person is based on 2/3 adults sharing a room. Child must share a room with 2/3 adults. Max. occupancy is 3 adults (excluding infants)

2.5 Early Bird Offer is not applicable for infants aged 0-23 months for any holidays mentioned on our website or brochure. Infant prices for coach holidays is for a seat only.

2.6 It is your responsibility to remember to pay the balance, however on some occasions we may

email and /or call to remind you. You must pay the balance within 48 hours of receiving the reminder.

2.7 If you do not pay the balance within 48 hours of the reminder then we have the right to cancel your holiday and apply the cancellation charges as set out in clause 5.

2.8 Early Bird offers and other promotional /web-only discount are applicable only in conjunction with confirmed bookings and a deposit payment.

2.9 It is your responsibility to carefully check the confirmation invoice and any other documents issued by Star Tours and let Star Tours or your travel agent know immediately in the event of any error or inaccuracy as it may not be possible to make changes later.

3. YOUR HOLIDAY PRICE

3.1 Once we have sent you a booking confirmation or invoice, we will only change the price of your holiday if there is a change or increase in any one or more of the following:

(a) Transportation costs (including flight supplements and the cost of fuel)

(b) Dues, taxes or fees chargeable ,such as landing taxes or embarkation or disembarkation fees at ports and airports; or

(c) The exchange rate applicable to the particular holiday package. (Our prices are fixed using the exchange rates available in the month of November 2014)

(d) In the event of a significant increase in any of the components that are included in your tour cost i.e.: hotels, entrances, flights, transportation & food.

3.2 Should the price of your holiday go down due to the changes mentioned above, by more than

2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

3.3 If we increase the cost of your holiday by more than 10% you may cancel the holiday, provided that you notify us within seven days from the date you receive the confirmation or invoice with the increased amount. We will refund you the full amount paid by you to Star Tours towards your booking.

3.4 Early Bird Offers and discounts are only applicable to flight tours when the land arrangements and flight components fall within the given budget of the tour price. Early Bird discounts will not apply to flight tours when flight/hotel surcharges are present.

4. If You Change Your Booking

4.1 In the case of Coach Tours; a name, date or tour change will be possible as below provided written notification is received.

We can allow a maximum of two amendments per individual booking. The administration charges stated above will apply for each amendment. More than two changes are not possible and it will be considered as a cancellation for which cancellation charges will apply as per the policy. Any amendment subsequent to confirmation of any flight tours will be subject to cancellation fees state din clause 5.1 of these terms and conditions.

If you want to replace any individual in your booking subsequent to confirmation, it will be your responsibility to find a replacement. Star Tours cannot take any responsibility of introducing another individual to replace the original tour participant.

4.2 You can change your pick up point up to 10 days prior to departure free of charge. Within 10 days it may not be possible to make changes to your pick up point; if possible then there will be £10 admin charge per person. Pick up points will be confirmed only 10 days prior to departure, and are subject to availability.

Note: Certain travel arrangements (e.g. Apex / No frills airlines Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

5. If You Cancel Your Holiday

5.1 If you or any member of your party wishes to cancel your holiday, you should notify us or the travel agent with whom you made the booking, in writing. If you cancel the holiday, then we will charge the cancellation fees as set out in the table below. Star Tours shall remain within its rights to forfeit the non-refundable deposit amount paid to confirm the booking to recover the scale of cancellation charges set by our suppliers. Cancellation policy apply if a) tour participant can not adhere to the tour payment schedule set out on the left, b) in the event that visas for any countries are not granted or c) In the event that any tour participant is unable to travel for any reason whatsoever, including medical grounds.

The cancellation charges shown represent a percentage of the total holiday price, excluding insurance premium or any additional charges (e.g. visa charges, courier, postal).

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges through your insurers.

5.2 Due to increased security measures, all airlines now require first and last names on the airline tickets. This must be the same name that appears on your passport, which must be the same name given when making your booking with us. It is your responsibility to ensure this information is correct on your invoice and other documentation. Any changes will lead to an administrative charge (of which you will be notified at the time).

6. Bookings Made Online

6.1 You may choose to book your holiday online through our online booking portal. All bookings which are made online are subject to the terms & conditions which apply to all bookings made with Star Tours. All bookings which are made through our web-portal remain provisional until Star Tours issues a confirmation invoice.

6.2 All bookings made through our web-portal are subject to accuracy checks by Star Tours before services which are requested can be confirmed. If the requests which you make (i.e. regarding rooming, seating, dietary, etc.) at the time of your booking process are contrary to these Terms & Conditions or published general information, we have the right to refuse the booking. In this circumstance, we will contact you and inform you of the inaccuracies. At this time, you may choose to amend the booking in line with accepted policies and pricing or cancel your provisional booking with Star Tours.

6.3 It is your responsibility to ensure that you review all these terms & conditions, general information and have all relevant documentation prior to beginning the booking process. To complete your booking you will be required to register an account, fill all necessary fields, accept these terms & conditions and published general information and provide a minimum deposit or full payment depending on your departure date proximity.